Shipping policy

SHIPPING & ORDER PROCESSING

Orders are typically prepared within 3–5 business days, excluding weekends and holidays. During launches, holidays, events, or periods of high order volume, processing may take slightly longer.

Shipping rates and available delivery options are calculated and displayed at checkout. Carrier delivery estimates begin after an order has been processed and are not guaranteed by Studio 23.

Once your order ships, tracking information will be sent to the email address provided at checkout when tracking is available.

LOCAL PICKUP

Local pickup is available at:

Studio 23
216 W. Main Street
Clayton, NC 27520

Please wait until you receive notification that your order is ready before arriving for pickup. Pickup orders may be collected during regular Studio 23 business hours or by prior arrangement.

LOCAL DELIVERY

Local delivery may be available for qualifying orders when displayed as an option at checkout. Delivery timing and any applicable fee will be shown or communicated after the order is placed.

SOAPCYCLE MEMBERSHIPS

SoapCycle orders follow the monthly preparation and fulfillment schedule provided with the membership. Members will receive pickup, shipping, or local-delivery information based on the fulfillment method selected for their membership.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address. Please contact Studio 23 as soon as possible if an address needs to be corrected. Once an order has been processed or transferred to the carrier, we cannot guarantee that the address can be changed.

DAMAGED OR INCORRECT ORDERS

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact studio23clayton@gmail.com promptly and include your order number and photographs of the item and packaging so we can evaluate the issue and make it right.

DELAYS OR MISSING PACKAGES

Studio 23 is not responsible for delays caused by the shipping carrier, weather, holidays, or circumstances outside our control. If your tracking information shows an unusual delay or your package appears to be missing, contact us and we will help you determine the appropriate next step with the carrier.

For information about returns or exchanges, please review our Refund Policy or contact studio23clayton@gmail.com.