Cancellation policy

SoapCycle Cancellation Policy

Monthly SoapCycle memberships automatically renew each month until canceled. Customers may cancel future renewals through their customer account or by contacting Studio 23 at studio23clayton@gmail.com.

To prevent preparation of the upcoming month’s box, cancellation requests must be received before the next billing date and no later than the 23rd of the month. Requests received after an order has been processed, prepared, or shipped will apply to the following renewal.

Prepaid memberships do not automatically renew and conclude at the end of the purchased membership term. Boxes already processed, prepared, picked up, delivered, or shipped are not eligible for cancellation or refund.

Canceling a membership does not cancel an order that has already been charged or fulfilled. Please contact Studio 23 with any questions about your membership.